Cancellation Policy
At Elite Dental Agency, we pride ourselves on delivering a highly dependable, professional service across Kent and Sussex. To maintain our premium standards and guarantee fair commitments for both our partner dental practices and our temporary locum staff (nurses and receptionists), we enforce a transparent, uniform framework for booking amendments and cancellations.
By booking cover through our agency portal or confirming an assignment in your personalized elite diary, you agree to the conditions outlined below.
Our Standard Notice Window: Any booking cancelled or amended with less than 24 hours' notice from the scheduled shift start time falls under our short-notice booking terms.
1. Policy for Dental Practices
We understand that practice demands change, patient lists shift, and emergencies arise. However, when a locum professional accepts a placement, they block out their diary and decline other shift opportunities. If a practice cancels a confirmed booking:
- More than 24 hours' notice: No booking fee or shift charges will apply.
- Less than 24 hours' notice (Short-Notice): The host practice will be invoiced a standard short-notice cancellation charge, equivalent to 50% of the scheduled shift's total agreed value, alongside the primary agency booking fee.
- On-the-Day / Upon Arrival: If a shift is cancelled on the day, or after an agency professional has already arrived at the practice premises, the shift will be billed at full rate for the minimum hours booked.
2. Policy for Agency Nurses & Receptionists
Total flexibility is a cornerstone of our software platform. However, to maintain trust with our partner practices, short-notice dropouts must be kept to an absolute minimum. If an agency professional removes themselves from a confirmed placement assignment:
- More than 24 hours' notice: The professional must remove the availability from their personalized elite diary immediately so the shift can be automatically re-allocated to the wider network.
- Less than 24 hours' notice: The professional cannot simply drop the shift in-app; they must contact our administration desk immediately via phone or direct high-priority email to explain the circumstance.
- Unexcused No-Shows: Failing to attend a confirmed shift without prior notice or a verifiable emergency (e.g., sudden illness) directly breaches our professional code of conduct. Recurrent failures will lead to a review and potential suspension of your profile badge and portal access.
3. Weather and Force Majeure
If extreme weather gridlocks or severe regional travel issues across Kent and Sussex make traveling to a practice completely unsafe, neither party will be penalised. In such circumstances, our team will work rapidly to communicate across both ends, updating diaries and restructuring practice emergency cover as fast as alternative travel lines clear.
4. How to Submit a Cancellation Notice
To avoid miscommunication, any cancellation notice from a dental practice or an agency worker must be submitted formally. We do not accept verbal notifications passed informally between candidates and practices on-site.
Please log changes directly through your designated administrative booking portal or notify us via our direct tracking desk:
Email: Info@elitedental.uk